Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@beautyoftransparency.co.za.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beautyoftransparency.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on event tickets, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Product Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beautyoftransparency.com
EVENT TICKET REFUND & TRANSFER POLICY
All tickets purchased for Back to the Garden and other Beauty of Transparency events are non-refundable, except where a refund is required by applicable South African law or where the event is cancelled by the organisers.
We understand that circumstances may change. If you are no longer able to attend, your ticket may be transferred to another person.
Ticket Transfers
- Tickets may be transferred to another person before the event, subject to the organiser’s transfer process.
- The original ticket holder must notify the organisers of the transfer and provide the required details of the new attendee.
- A transferred ticket may only be used by the person to whom it has been validly transferred.
- Once a ticket has been transferred, the original ticket holder may no longer use the ticket for entry.
- Tickets may not be duplicated, altered or transferred for fraudulent purposes.
- The organisers reserve the right to refuse a transfer that does not comply with the event’s ticketing requirements.
Event Cancellation or Material Changes
If the event is cancelled, postponed or materially changed, any refund or alternative remedy will be handled in accordance with applicable law and the specific circumstances of the event.
By purchasing a ticket, you acknowledge and agree to this Refund & Transfer Policy and the event’s Terms & Conditions.